Case Study: Public Healthcare System Modernisation

We worked with a public sector healthcare provider to provide secure and reliable services for critical systems, migrate existing services to a more scalable platform and reduce the time spent on manual and out-of-hours support.

During this project, the client’s in-house staff required infrastructure support to manage AWS resources efficiently, improve system reliability and automate manual processes.

Here’s how TDS helped deliver winning results.

Our brief - and how we helped

Our team worked closely with the client’s Platform Services team to provide a range of infrastructure and automation solutions:

AWS resource provisioning

Used Terraform to provision and manage AWS infrastructure, ensuring secure and efficient resource allocation for various critical projects.

System monitoring

Implemented and maintained monitoring solutions using Datadog to track system health, performance and security in real time.

Automation of manual processes

Automated numerous manual workflows, saving significant time on regular maintenance tasks, including on-call and out-of-hours support.

Service migration

Migrated existing services to a new platform, enhancing scalability, performance and cost-efficiency.

Technologies and tools used

Cloud platform: AWS (Amazon Web Services).

Infrastructure as code: Terraform.

Monitoring and observability: Datadog.

Automation tools: AWS Lambda, Jenkins (for CI/CD automation).

Version control: Git.

Scripting: Python, Bash.

Key project focuses

This project focused on four key areas. We aimed to streamline the client’s cloud infrastructure, while improving their visibility and monitoring capabilities.

We also delivered a greater level of automation, while moving to a new service platform, helping to reduce the client’s use of resources and increase scalability.

AWS infrastructure provisioning

Our consultants provisioned and managed AWS resources using Terraform, streamlining the setup of cloud infrastructure for critical systems across various projects.

System monitoring with Datadog

Set up comprehensive monitoring solutions using Datadog to ensure real-time visibility into system performance and security, allowing proactive identification and resolution of issues.

Automation of on-call and support processes

Automated manual workflows such as system monitoring, health checks and routine maintenance, resulting in significant reductions in manual work hours and on-call support, especially during out-of-office hours.

Service migration

Migrated critical services to a new platform to enhance scalability and deliver better value for money by optimising resource usage and reducing operational costs.

The results

So, how did our client benefit?

Significant time savings

Automation of previously manual tasks saved this client hundreds of hours every month, reducing the burden on staff – particularly for out-of-hours support.

Improved system reliability

The resolution of long-standing issues and optimised monitoring through Datadog led to a measurable improvement in system uptime and overall reliability.

Enhanced scalability and cost efficiency

Migrating services to a new, more scalable platform allowed the client to improve performance and operational efficiency, while also delivering better value for money in terms of resource utilisation.

Proactive issue resolution

With Datadog in place, the team could identify and resolve issues before they impacted critical systems, contributing to improved service delivery and reliability.

Work with us

Our work with this healthcare client is just one example of how we’ve helped our clients increase their systems’ efficiency, improving their reputation with system users and increasing uptime.

Whether you need a full scrum team, or the skillset of an individual developer or tester to augment your team’s internal resources, we’re on hand to help.

Contact us today to find out more about how we can support your long-term business goals.

Interested in joining the TDS team? We’re hiring for a number of positions to continue growing and expanding!

Head over to our Careers page to learn more.