As Chief of Staff, you will be a critical force in driving the operational maturity and strategic focus of the business. Working directly with the CEO and collaborating closely with the wider leadership team, you will coordinate key initiatives, ensure seamless execution of company-wide processes and policies, and enhance internal alignment as we continue our international expansion.

You will bring clarity, structure, and urgency to complex challenges while championing a high-performance, high-integrity culture that scales globally.

Strategic Execution & Leadership Support

• Partner with the CEO to prioritise, structure, and track execution of strategic initiatives across the group.

• Act as a liaison between the executive team and the wider leadership team.

• Provide insights and recommendations to support strategic decision-making and operational improvements.

Business Operations & Organisational Design

• Streamline and enhance internal systems and workflows to support growth, efficiency, and scalability.

• Align operational processes and business structures across the UK, Poland, and Canada.

• Identify gaps in execution or accountability and proactively address roadblocks.

People Operations & Talent Enablement

• Lead People Operations, overseeing recruitment, onboarding (including SC/BPSS/VISA compliance), performance management, and people analytics.

• Build and scale employee lifecycle processes, ensuring cultural alignment across our three offices.

• Support the CEO in designing a compelling employee value proposition and driving global engagement.

• Lead annual performance and salary review cycles in partnership with HR and finance.

Client & Delivery Support

• Collaborate with delivery and account teams to optimise consultant deployment and reduce bench time.

• Oversee consultant onboarding with clients and third-party systems (SAP, Fieldglass, etc along with our platforms).

• Support strategic account development and bid/tender processes to enable growth.

Compliance, Risk & Information Security

• Oversee ISO27001 certification process and ongoing compliance.

• Lead GDPR and data protection strategies across all jurisdictions.

• Ensure operational policies and processes adhere to local legal and regulatory standards.

Culture, Communications & Internal Engagement

• Lead internal communications strategy including monthly company updates and leadership messaging.

• Plan and execute culture-building initiatives across global teams.

• Champion inclusivity, collaboration, and excellence across all locations.

Essential Experience & Attributes

• Proven experience in a similar Chief of Staff, Operations Director, or Strategy Execution role.

• Deep operational understanding of scaling professional services or consultancy businesses.

• Strong knowledge of organisational design, systems thinking, and process optimisation.

• Ability to drive execution in a fast-paced environment.

• Experienced in HR/People Ops including performance cycles, employee engagement, and compliance.

• Comfortable working across time zones and cultures with experience leading international teams.

• Familiarity with agile delivery models and tech-centric team structures.

Desirable

• Exposure to or experience in digital consultancy, IT services, or staffing/professional services.

• Experience working directly with C-level executives.

• Working knowledge of ISO standards, security frameworks, and compliance practices.

• Competitive salary

• 25 days holiday + Bank Holidays

• Hybrid work and flexible working hours

• Contributory pension scheme

• Progression opportunities

• Discretionary Bonus Scheme

• BUPA Healthcare & Dental

• Perkbox discount scheme

• City centre office location

• Macbook Pro/ Windows laptop provided

• Travel opportunities to international offices

• Monthly social events

• Annual company away weekend