Test Driven Solutions is a software consultancy headquartered in Newcastle, UK, with offices in Edinburgh, Scotland, Calgary, Canada, and Wroclaw, Poland. We provide our clients with highly skilled consultants to plug skills gaps, facilitate timely project delivery, and upskill in-house teams.

Working with a wide range of private and public sector clients, including banking, education, gaming, government, broadcasting, healthcare, manufacturing, oil & gas and renewable energy organisations, we pride ourselves on being the best place for consultants to work, learn and grow, both personally and professionally.

Client Relationship Management:

• Develop and nurture strong, long-lasting relationships with existing clients

• Understand client needs and objectives, and proactively propose solutions to meet them

• Serve as the main point of contact for clients, addressing any inquiries or concerns promptly and effectively

Account Growth and Retention:

• Develop account strategies, identifying opportunities for account expansion and upselling based on client needs and our service offerings.

• Drive growth, innovation, and continuous service improvement as part of BAU delivery

• Maintain a close awareness of client challenges and bottlenecks and leverage your network back to TDS to bring the clients new propositions to assist them in developing their business

• Monitor client satisfaction and take proactive steps to ensure high levels of retention

• Negotiate contract renewals and upsell/add-on opportunities

• Recruit new Partners and conduct promotional activity

Market and Industry Knowledge:

• Stay updated on industry trends, emerging technologies, and competitors to provide valuable insights to clients

• Leverage market knowledge to anticipate client needs and position TDS as a trusted advisor

Analysis & Reporting:

• Track and analyze key account metrics, providing regular reports on account performance and progress towards targets

• Manage engagement finances

• 3+ years of Account Manager experience in IT Consultancy

• Demonstrated ability to multi-task across a wide range of accounts

• Effective communicator, resourceful, action-oriented and collaborative

• Ability to operate effectively in a fast-paced, entrepreneurial young company

• Commercial understanding and awareness including knowledge of fee structures and commercial terms

• Demonstrated ability to present to technical and non-technical audiences, ability to handle objections

• Comfortable and experienced working with all levels of professionals both internally and externally

• Large client delivery experience (as a consultant) e.g FTSE 100, Central Government a plus

• Good knowledge of software engineering would be advantageous

Successful applicants to this role will receive all the benefits of working at TDS.

These include:

• Competitive Salary

• 25 days holiday + Bank Holidays

• Hybrid Working and flexible working hours

• Contributory Pension Scheme & Salary Sacrifice

• Progression opportunities

• Discretionary Bonus Scheme

• BUPA Healthcare

• Perkbox Benefits/Discount Scheme

• Quayside Office Location

• Macbook provided

• Monthly Social Events

• Company Away Weekend

• Relocation opportunities after 1 years service (Canada)

• TDS Merchandise